Customer Insight Leader podcast

Latest from the Customer Insight Leader podcast (episodes & where to find it)

Welcome to the Customer Insight Leader podcast. An audio podcast designed to complement this blog by enabling you to hear first hand from today’s leaders. So you can get beyond the spin, to hear what they really do and what has helped them in the real world.

Each episode features Paul Laughlin interviewing one of today’s leaders, working in the field of Data, Analytics, Data Science or Customer Insight. Most are senior “client-side” roles, within large organisations, so you get to hear the reality behind their job title & avoid the hype.

My goal is to provide a real-world view from practitioner leaders. With practical takeaways each episode for everyone, from experienced leaders to those starting out in their data/analytics/data science career.

Episode list (latest 5):

Episode 35: Richard Pugh (Mango Solutions)

For episode 35, my guest is Richard Pugh who is Chief Data Scientist & co-founder of the data science agency Mango Solutions. Richard has decades of experience in helping businesses make better decisions through data & is also a passionate member of the R & Data Science communities in the UK.

In our conversation we explore Rich’s career story & the reality of what Data Science offers over and above traditional Statistics & advanced Analytics. We also chat about what it takes for organisations to be ready to adopt Data Science, how Mango’s ‘Radar’ helps them hire & the continued benefits of R as a language even as others grow in popularity. Finally he shares both his own development focus & tips for those starting off in the Data Science careers. A must listen for those wanting to learn from a man who has proven the value he can add to business through applying Data Science.

Episode 34: Howard Barber (Golden Charter)

In episode 34, Howard Barber (Director of Data, Analytics & Insight for Golden Charter) takes up the challenge laid down by Firas Khnaisser in episode 25 (to appear on our show). Howard shares his experience of working across client & agency-side analytics roles. We also hear more about his commitment to people development & the skills he is developing in his team. 

Like James Dunlop in episode 32, Howard shares why he has found Financial Services a great sector for applying data & analytics to marketing. We close our conversation by hearing Howard’s personal development focus, tips for those earlier in their career & what he has changed his mind on. I hope you enjoy our conversation as much as we did.

Episode 33: Chris Bergh (Data Kitchen)

For episode 33 we get into the kitchen, in this case the Data Kitchen, with Head Chef & Founder Chris Bergh. During our conversation we explore Chris’ career & passion for DataOps (so this episode is a great companion to episode 1). We talk about the leadership skills needed to lead DataOps functions & lessons to be gleaned from Manufacturing.

Chris has published a couple of very accessible books on DataOps, so we chat about those & compare them to ‘Practical DataOps‘ which I reviewed with Harvinder in episode 1. We also explore how DataOps teams can measure their success & the skills that analysts should develop in order to succeed in a career with DataOps. I hope you find that a tasty sounding recipe (just like Rob provided in episode 29) & tuck in for a listen. Enjoy & let me know what helps you.

Episode 32: James Dunlop (Natwest Bank)

In episode 32, I’m joined by James Dunlop. James is the Head of Decisioning and Digital for the Wealth division in NatWest Group. Before joining Natwest, James has worked for financial services brands including AXA and Lloyds in various data and analytics roles. Plus, like two of my previous guests (Andy Sutton & Harry Wilkes), James previously worked as part of my leadership team at Lloyds Banking Group.

As well as exploring James’ career history & why working in Financial Services is far from dull, we explore his focus on decisioning . James shares why this branch of data work appeals & the biggest challenges he sees today for decisioning (or database marketing) leaders. Along the way there are also tips for leadership development & for those newer in their careers.

Plus, this episode is brought to you by the twin inspirations of Desert Island Discs and David Attenborough – listen to find out why:

Episode 31: Steve White (Marie Curie UK)

For episode 31, I’m in conversation with Steve White who is the Fundraising, Data Strategy & Insight Manager for the leading UK cancer charity Marie Curie. During our time together we explore Steve’s career from British Airways to agency-side roles (including founding an agency) and then deciding to move into the charity sector. 

We also explore why making a difference matters more to Steve than job titles & how to have a successful leadership career as a hands-on introverted leader who drives change through influencing. I hope it helps many others seeking such an approach.

How to get more…

For earlier episodes, you can search the full episode lists on each of the podcasting platforms below. You can also use these platforms to subscribe, so that new episodes will be automatically downloaded for your listening pleasure. Enjoy!

Available on these platforms

To access (and hopefully subscribe to) Customer Insight Leader podcast, just choose your favourite podcast platform from the selection below:

(1) Apple podcasts

(2) Spotify

Subscribe to our podcast on Spotify

(3) Amazon podcasts

Subscribe to our podcast on Amazon podcasts

(4) Google Podcasts

Customer Insight Leader podcast

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is “Being Happy” from Purple Planet Music)

(5) Overcast

Customer Insight Leader podcast

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is “Being Happy” from Purple Planet Music)

Subscribe to our podcast on Overcast

(6) Breaker

Customer Insight Leader podcast

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is “Being Happy” from Purple Planet Music)

Subscribe to our podcast on Breaker

(7) Radio Public

Customer Insight Leader podcast

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data.(Our music is “Being Happy” from Purple Planet Music)

Subscribe to our podcast on Radio Public

(8) Pocket Casts

Customer Insight Leader podcast

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is “Being Happy” from Purple Planet Music)

Subscribe to our podcast on Pocket Casts

(9) Castbox

Customer Insight Leader podcast | Listen Free on Castbox.

Author: Paul Laughlin Subscribed: 6 Played: 111 Description Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight.

Subscribe to our podcast on Castbox

(10) Anchor

Customer Insight Leader podcast

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is “Being Happy” from Purple Planet Music)

Subscribe to our podcast on Anchor

Hope you enjoy that, let me know your feedback

I hope you find our new podcast helpful & perhaps encouraging. Do let me know any feedback or suggestions for content/guests. If you are a practitioner leader in the fields of Data, Analytics, Customer Insight or Data Science & would like to be a guest, please get in touch.

The music for our podcast was kindly released for free reuse by Purple Planet Music. It is entitled “Being Happy” with HiFi download available.

Happy listening & I look forward to any comments you may have.