Welcome to the Customer Insight Leader podcast. An audio podcast designed to complement this blog by enabling you to hear first hand from today’s leaders. So you can get beyond the spin, to hear what they really do and what has helped them in the real world.
Each episode features Paul Laughlin interviewing one of today’s leaders, working in the field of Data, Analytics, Data Science or Customer Insight. Most are senior “client-side” roles, within large organisations, so you get to hear the reality behind their job title & avoid the hype.
My goal is to provide a real-world view from practitioner leaders. With practical takeaways each episode for everyone, from experienced leaders to those starting out in their data/analytics/data science career.
Episode list (latest 5):
In episode 22, I have a wonderfully scientific conversation with Suresh Pillai who is working in Berlin. He shares about his background in theoretical physics, data science leadership roles (including in eBay) and why complex systems & simulations can help. A great opportunity to delve into a neglected approach compared to machine learning & other scientific methods, but still grounded in what will help today’s businesses. I hope Suresh’s tips for data scientists and data science leaders help you. Enjoy learning on so many topics in this polymath’s delight.
In episode 21 we go international and hear from Andy Sutton in Australia. Andy heads up Data and Personalisation for Endeavour drinks, the largest drinks retailer in Australia & part of the Woolworths group. He is part-poacher and part-gamekeeper; thinking of more inventive ways to use customer data to personalise experiences, whilst also leading on data governance and privacy. He made the conversion to retail and Australia 4 years ago, having started his career working with the (his words not mine) almost legendary Paul Laughlin at Lloyds Banking Group in deepest darkest Newport, South Wales.
In this episode, we talk about what prompted Andy’s moves to Australia and the Retail sector, plus what he has learnt from both as well as Marketing roles. We also discuss non-Data-Scientists leading Data Science teams, the benefits of Research & Analytics teams coming together, plus other controversial topics. With such an open & honest leader, I’m sure you’ll enjoy this conversion and find something to which you can relate.
For the milestone of our twentieth episode, I chat with Scott Logie, MD of REaD Group Insight. Scott has worked in the data industry for over 30 years on both the client and agency side. He has also been Chair of the DMA and now runs the Customer Engagement Committee. So, in this conversation, we had the opportunity to take ‘the long view’ on the use of data, regulation, leadership and skills development. What has changed & what’s remained true. Lots of insights shared by Scott as we explored many common experiences and what they have to teach both analysts & data leaders today.
In episode 19, I speak to Jason Bartram (while he was at the Ombudsman Services, prior to his new role at eBay). This is another recording from my archives, but a conversation well worth revisiting. We discuss his role and career path, including lessons learnt in the hotel trade. He has a great anecdote involving the then Home Secretary and a fight in the kitchen. Jason also explains the importance of developing resilience as a leader and how different roles have helped him develop.
We then talk about some of the interesting work that Jason is currently doing at the Ombudsman Services. This includes an interesting application of speech analytics to identify different personality types. The timely topics of measuring emotion and GDPR also make an appearance. Many thanks to Jason for his candour and for sharing his advice for developing as an analyst and a leader.
In this eighteenth episode, I chat with Alan Crawley, Founder & CEO of Optima Partners. As you hear in our conversation his boutique consultancy focusses on analytics for interaction optimisation, customer strategy & innovation. He also has a background as a marine biologist which we explore as a great starting point for his career in data science. We discuss the advancements in data, data science & AI that are really helping businesses. Plus, the need for commercial awareness& Alan’s tips for leaders or those starting their career. Hope you enjoy this as much as I did.
How to get more…
For earlier episodes, you can search the full episode lists on each of the podcasting platforms below. You can also use these platforms to subscribe, so that new episodes will be automatically downloaded for your listening pleasure. Enjoy!
Available on these platforms
To access (and hopefully subscribe to) Customer Insight Leader podcast, just choose your favourite podcast platform from the selection below:
(1) Apple podcasts
(3) Google Podcasts
(6) Radio Public
(7) Pocket Casts
Hope you enjoy that, let me know your feedback
I hope you find our new podcast helpful & perhaps encouraging. Do let me know any feedback or suggestions for content/guests. If you are a practitioner leader in the fields of Data, Analytics, Customer Insight or Data Science & would like to be a guest, please get in touch.
The music for our podcast was kindly released for free reuse by Purple Planet Music. It is entitled “Being Happy” with HiFi download available.
Happy listening & I look forward to any comments you may have.