Customer Insight Leader podcast

Latest from the Customer Insight Leader podcast (episodes & where to find it)

Welcome to the Customer Insight Leader podcast. An audio podcast designed to complement this blog by enabling you to hear first hand from today’s leaders. So you can get beyond the spin, to hear what they really do and what has helped them in the real world.

Each episode features Paul Laughlin interviewing one of today’s leaders, working in the field of Data, Analytics, Data Science or Customer Insight. Most are senior “client-side” roles, within large organisations, so you get to hear the reality behind their job title & avoid the hype.

My goal is to provide a real-world view from practitioner leaders. With practical takeaways each episode for everyone, from experienced leaders to those starting out in their data/analytics/data science career.

Episode list (latest 5):

Episode 25: Firas Khnaisser (Standard Life)

In episode 25 we travel to Scotland for my conversation with Firas Khnaisser. He is Head of Decisioning for Standard Life Aberdeen & Chair of DMA Scotland. In this interview, we explore his career history (starting in a Dubai DM agency) and how he was challenged to not be afraid of data. From there we confront the limiting belief that you can’t effectively lead data teams without a data background. We also explore the reality of ‘Decisioning‘ work & the difference that the DMA still makes as a force for change today. Finally, we explore the benefit of being different & being yourself, with an encouragement to listen to Firas’ other passion, his music. My thanks to Firas for being so open.

Episode 25 – Firas Khnaisser by Customer Insight Leader podcast * A podcast on Anchor

In episode 25 we travel to Scotland for my conversation with Firas Khnaisser. He is Head of Decisioning for Standard Life Aberdeen & Chair of DMA Scotland. In this interview, we explore his career history (starting in a Dubai DM agency) and how he was challenged to not be afraid of data.

Episode 24: Kevin Crowley (Hodge Bank)

For episode 24, our attention turns to the practical realities of managing data & delivering Business Intelligence (BI). My guest this time is Kevin Crowley, Head of Business Intelligence at Hodge Bank. Kevin’s a very experienced data leader, so we chat about his career history (including how starting in customer service helped). We also explore what BI means at Hodge Bank, how Kevin created his Data Strategy & how to engage business leaders about the need for active data ownership.  A great practical & honest conversation about the reality of managing a BI team in a business today.

Episode 23: Elizabeth Hollinger (Aggreko)

In episode 23, I talk with Elizabeth Hollinger, Director of Insight for Aggreko. A great conversation as Elizabeth is one of the most eloquent leaders I’ve had the pleasure of interviewing. As with other guests, we explore her career history (across Insurance, Management Consultancy & now working in Manufacturing). We also focus on how Elizabeth developed their Data Vision. She shares lots of proven tips to secure engagement & achieve progress on challenges like data governance, innovation & collaborative working. You can also learn how she is still developing as a leader. Well worth a listen, especially if you have responsibility for data leadership or transforming your organisation to embrace insight-led decision making. 

Episode 22: Suresh Pillai (Theoretical Physics & Data Science)

In episode 22, I have a wonderfully scientific conversation with Suresh Pillai who is working in Berlin. He shares about his background in theoretical physics, data science leadership roles (including in eBay) and why complex systems & simulations can help. A great opportunity to delve into a neglected approach compared to machine learning & other scientific methods, but still grounded in what will help today’s businesses. I hope Suresh’s tips for data scientists and data science leaders help you. Enjoy learning on so many topics in this polymath’s delight.

Episode 21: Andy Sutton (Endeavour Drinks)

In episode 21 we go international and hear from Andy Sutton in Australia. Andy heads up Data and Personalisation for Endeavour drinks, the largest drinks retailer in Australia & part of the Woolworths group.  He is part-poacher and part-gamekeeper; thinking of more inventive ways to use customer data to personalise experiences, whilst also leading on data governance and privacy.  He made the conversion to retail and Australia 4 years ago, having started his career working with the (his words not mine) almost legendary Paul Laughlin at Lloyds Banking Group in deepest darkest Newport, South Wales.

In this episode, we talk about what prompted Andy’s moves to Australia and the Retail sector, plus what he has learnt from both as well as Marketing roles. We also discuss non-Data-Scientists leading Data Science teams, the benefits of Research & Analytics teams coming together, plus other controversial topics. With such an open & honest leader, I’m sure you’ll enjoy this conversion and find something to which you can relate.

How to get more…

For earlier episodes, you can search the full episode lists on each of the podcasting platforms below. You can also use these platforms to subscribe, so that new episodes will be automatically downloaded for your listening pleasure. Enjoy!

Available on these platforms

To access (and hopefully subscribe to) Customer Insight Leader podcast, just choose your favourite podcast platform from the selection below:

(1) Apple podcasts

‎Customer Insight Leader podcast on Apple Podcasts

‎Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is “Being Happy” from Purple Planet Music)

Subscribe using Apple podcasts

(2) Spotify

Subscribe to our podcast on Spotify

(3) Amazon podcasts

Subscribe to our podcast on Amazon podcasts

(4) Google Podcasts

Customer Insight Leader podcast

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is “Being Happy” from Purple Planet Music)

(5) Overcast

Customer Insight Leader podcast

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is “Being Happy” from Purple Planet Music)

Subscribe to our podcast on Overcast

(6) Breaker

Customer Insight Leader podcast

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is “Being Happy” from Purple Planet Music)

Subscribe to our podcast on Breaker

(7) Radio Public

Customer Insight Leader podcast

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data.(Our music is “Being Happy” from Purple Planet Music)

Subscribe to our podcast on Radio Public

(8) Pocket Casts

Customer Insight Leader podcast

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is “Being Happy” from Purple Planet Music)

Subscribe to our podcast on Pocket Casts

(9) Castbox

Customer Insight Leader podcast | Listen Free on Castbox.

Author: Paul Laughlin Subscribed: 6 Played: 111 Description Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight.

Subscribe to our podcast on Castbox

(10) Anchor

Customer Insight Leader podcast

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is “Being Happy” from Purple Planet Music)

Subscribe to our podcast on Anchor

Hope you enjoy that, let me know your feedback

I hope you find our new podcast helpful & perhaps encouraging. Do let me know any feedback or suggestions for content/guests. If you are a practitioner leader in the fields of Data, Analytics, Customer Insight or Data Science & would like to be a guest, please get in touch.

The music for our podcast was kindly released for free reuse by Purple Planet Music. It is entitled “Being Happy” with HiFi download available.

Happy listening & I look forward to any comments you may have.