How classifying & fixing dirty data can help even those using spreadsheets
How classifying & fixing your dirty data can help all teams, including those just using spreadsheets. A book from Susan Walsh to help you.
Tag: trust
February 16, 2022
How to build trust with customers? Santa says recommend a competitor.
Inspired by “Miracle on 34th Street”, guest blogger Amy Scott says recommend a competitor. Read how this can build trust with your customers.
Why our approach to Artificial Intelligence needs a reboot
Book review of the vital “Rebooting AI” by Gary Marcus & Ernest Davis. Why & how we need to change our approach to Artificial Intelligence.
Why you need to join up listening to your customers and your employees
Join up your listening to your customers (VoC) and listening to your employees (VoE) programmes, to really drive Trust argues Peter Lavers.
Trust, is it the most important value sought by businesses?
Is Trust the most important value sought in B2B relationships today? Peter Lavers & Mark Hollyoake share their Trust DNA Model to guide leaders.
Why non-Data Scientists can lead Data Science teams
Why non Data Scientists can lead Data Science teams well. Guest blogger, Andy Sutton makes the case for generalist leaders with the right leadership skills.
What is the customer reaction to GDPR telling us about our data culture?
It’s been several months now since we’ve talked about GDPR, so has it changed your data culture? Having previously shared 2 blog posts on “how […]
Employee-centric culture, a CX leader shares a lesson learnt
Continuing our series of leaders sharing lessons learnt, a CX leader shares on an employee-centric culture. Annette Franz is a one of our regular guest […]
Working towards the Virtuous Cycle: latest research on trust & data sharing
Sharing research into how to build a Virtuous Cycle, one that improves digital Customer Experience, trust, data sharing and thus the ability to improve CX.