How classifying & fixing your dirty data can help all teams, including those just using spreadsheets. A book from Susan Walsh to help you.
Inspired by “Miracle on 34th Street”, guest blogger Amy Scott says recommend a competitor. Read how this can build trust with your customers.
Join up your listening to your customers (VoC) and listening to your employees (VoE) programmes, to really drive Trust argues Peter Lavers.
Is Trust the most important value sought in B2B relationships today? Peter Lavers & Mark Hollyoake share their Trust DNA Model to guide leaders.
Why non Data Scientists can lead Data Science teams well. Guest blogger, Andy Sutton makes the case for generalist leaders with the right leadership skills.
It’s been several months now since we’ve talked about GDPR, so has it changed your data culture? Having previously shared 2 blog posts on “how […]
Continuing our series of leaders sharing lessons learnt, a CX leader shares on an employee-centric culture. Annette Franz is a one of our regular guest […]
Sharing research into how to build a Virtuous Cycle, one that improves digital Customer Experience, trust, data sharing and thus the ability to improve CX.