Book review of “Psychometrics in Coaching” edited by Prof J Passmore. Summarising the 17 tools reviewed and other best practice provided here
Interim results from our one question Technology Stack poll. Which elements do data leaders need to understand? Some clear winners & losers in this treemap.
Results from our 2020 reader survey. Thanks for sharing your feedback on our content at Customer Insight Leader blog. here’s what I’ll do in response.
Our 2020 Reader Survey. Why we need it as part of our plan to be more customer-centric. Includes ideas for you to adapt & the link for you to participate.
How is your VoC program performing? Guest blogger, Annette Franz, shares 10 all too common Voice of Customer program mistakes & how to avoid them.
Annual poll to reflect on your goals: for Customer Insight, Data, Analytics, Data Science, Research & Database Marketing leaders – how did you & others do?
Before continuing with more book reviews, it makes sense to hear which book has helped you develop most. As a site dedicated to customer insight […]
An opportunity to take your own medicine, as a leader, is nearly always helpful. Whilst sending out GDPR communications, to my clients & contacts, a […]
Thanks to all our newsletter subscribers, who participated in our 2018 annual reader survey. Time to see, if this blog is still achieving the positive […]
During the first week of this New Year, there’s still time to reflect on your progress in 2017. I hope our latest posts on goal […]
During our month focussed on research, it seems appropriate to share with you my latest research for Data Insight Leaders survey 2017. This annual survey […]
Sharing research into how to build a Virtuous Cycle, one that improves digital Customer Experience, trust, data sharing and thus the ability to improve CX.