How to build trust with customers? Santa says recommend a competitor.
Inspired by “Miracle on 34th Street”, guest blogger Amy Scott says recommend a competitor. Read how this can build trust with your customers.
Tag: strategy
November 17, 2021
Why our approach to Artificial Intelligence needs a reboot
Book review of the vital “Rebooting AI” by Gary Marcus & Ernest Davis. Why & how we need to change our approach to Artificial Intelligence.
Are you sick of the V-word yet? Let’s talk about stories.
Digging beneath the spin and misconceptions surrounding the V-word. Vision. Filmmaker Ty Francis helps us think about what leaders need to do.
Why your Customer Insight or Analytics team needs a purpose
Explaining why your Customer Insight or Analytics team needs a purpose, sharing 3 popular themes for such a purpose & how you can get started.
Thinking about AI and the Future of Banking with Tony
Book review of “AI and the Future of Banking” by Tony Boobier. How this book can help you think about the full context & drivers to consider.
How to build a virtual insurer for the new normal post-COVID
A white paper on how to create a virtual insurer ready for the new normal post-COVID19, from digital strategy expert Frederik Bisbjerg.
Change – even big change – doesn’t change leadership
Why even big changes like COVID-19 don’t change the need for change leadership. How can you help your business adapt? Advice from mentor William Buist.
Getting practical with a great introduction to DataOps & why it matters
Why you need to understand DataOps. A review of “Practical DataOps” book from Harvinder Atwal. Explaining why this book can help all data leaders improve.
19 signs that your customers are just not that into you
Annette Franz shares 19 signs that your customers are not that into you. What can you learn from these 19 tell tale signs of a flawed relationship?
3 more barriers to achieving useful Customer Value Analysis (CVA)
3 more barriers that could prevent you delivering useful Customer Value Analysis (CVA). Guest blogger Paul Weston continues his 2 part series of tips.
Bringing it to life, from blue sky ambition to operational execution
Bringing to life your blue sky ambitions to make them an operational reality, guest blogger Gerry Brown shares how to bridge what is too often a chasm in CX
The need for analysts to have improved commercial awareness
Why analysts need improved Commercial Awareness. What this term means and how to develop this competency in your analysts.