Inspired by “Miracle on 34th Street”, guest blogger Amy Scott says recommend a competitor. Read how this can build trust with your customers.
Digging beneath the spin and misconceptions surrounding the V-word. Vision. Filmmaker Ty Francis helps us think about what leaders need to do.
Explaining why your Customer Insight or Analytics team needs a purpose, sharing 3 popular themes for such a purpose & how you can get started.
Book review of “AI and the Future of Banking” by Tony Boobier. How this book can help you think about the full context & drivers to consider.
A white paper on how to create a virtual insurer ready for the new normal post-COVID19, from digital strategy expert Frederik Bisbjerg.
Why even big changes like COVID-19 don’t change the need for change leadership. How can you help your business adapt? Advice from mentor William Buist.
Why you need to understand DataOps. A review of “Practical DataOps” book from Harvinder Atwal. Explaining why this book can help all data leaders improve.
Annette Franz shares 19 signs that your customers are not that into you. What can you learn from these 19 tell tale signs of a flawed relationship?
3 more barriers that could prevent you delivering useful Customer Value Analysis (CVA). Guest blogger Paul Weston continues his 2 part series of tips.
Bringing to life your blue sky ambitions to make them an operational reality, guest blogger Gerry Brown shares how to bridge what is too often a chasm in CX