14 Leadership principles that drive Amazon to be Customer-Centric
Leading CX author, Ian Golding, shares 14 leadership principles that drive Amazon to be Customer-Centric. Is this also Values-Based Leadership?
Tag: retail
January 27, 2020
No time for Insight spin, the Russians are coming
It’s not often that you have opportunity to discuss Customer Insight with leading Russian retailers. On 1 July, at #MSMS2015 event, I had such an opportunity and […]