Join up your listening to your customers (VoC) and listening to your employees (VoE) programmes, to really drive Trust argues Peter Lavers.
Missed your sales targets? Invest in longer-term investments recommended by Customer Attuned’ research, a focus on relationship building for the New Normal.
Annette Franz shares 19 signs that your customers are not that into you. What can you learn from these 19 tell tale signs of a flawed relationship?
As time ticks down towards the end of February, my thoughts turn once again to our theme of love & relationships. That’s not surprising for […]
Reflections on loving relationships & why businesses get it wrong with their customers & their employees. What can we still learn from real relationships?