Your goals for 2016, keeping focussed on value & growth
Thanks to all of you who participated in this year’s annual survey of Customer Insight goals. Looking at the results, the first thing that strikes […]
Tag: management
Now it’s Personal – Just be you, the customers will love it
In the month focusing on relationships, it’s personal service from Gerry Brown. We’d only been in the restaurant about three minutes but had already had some […]
How to catch-up on EU Data Protection changes
Are you ready for impact of new EU Data Protection regulation to your business? Have you updated your data strategy? Are you planning to appoint […]
How will you resource your insight team this year?
Continuing our January theme of goals & planning, how will you resource people to do the work? Amidst the merry-go-round of new business objectives, targets […]
I want to make changes, but they demand a business case!
Guest blogger, Simon Norie, shares why having to produce a business case for customer-needed change is a positive opportunity & how to do it.
Do you treat your employees like customers?
Sometimes a determined focus on Customers & Insight can cause us to take our ‘eye of the ball‘ with regards to colleagues or employees. Well, you […]
How are you empowering or demotivating your people?
Reflections from the world of data leadership – 4 tips for empowering data team members rather than demotivate or abdicate responsibility.