9 pitfalls for managers to avoid when agreeing your KPIs
Explaining how to use KPIs and 9 pitfalls to avoid. Practical advice for managers from guest blogger Hanne Sorteberg, as part of our series on goal setting.
Tag: management
January 10, 2019
Team Mission: a leader’s experience of why you need one
Continuing our theme of leaders’ lessons learnt from experience, lets turn to having a team mission. In this post our regular guest blogger, Tony Boobier, […]
Tips from experience: Protecting your less appreciated technical stars
Having given plenty of airtime to the benefit of books & podcasts, I’d like to turn to tips from experience. These are lessons learnt by […]
7 Habits, that are still as relevant, for today’s Highly Effective Leaders
One of the few Leadership books that I have come back to time & time again, is “The 7 habits of Highly Effective People“. Perhaps, […]
How I’m getting on with, and up for, my first Standing Desk
Review of my experience with selecting and using a standing desk. How it is helping my energy & focus, plus why I recommend them for analysts
Role Definition Workshops – from tasks to the roles needed (part 2)
This is part 2 of guest blogger, Hanne Sorteberg’s, series on Role Definition Workshops. I hope part 1 was useful to you. In this post, […]
Customer Data Quality Reporting – the next 6 metrics you need
Time to return, to the important topic of Customer Data Quality Reporting. Which metrics should you report on, to ensure robust data quality controls? After […]
The benefits of a competency framework for your analysts
As we focus on Analytics & Data Science this month, I’ve been reminded of how a Competency Framework can help. Both work with clients, and […]
Why applied analytics projects have more success
Having benefitted from listening to a CX leaders’ perspective on vision for data & analytics, lets consider applied analytics projects. In fact, this focus is an […]
How to make better decisions as a Customer Insight leader
A natural build on our recent leadership emphasis, is how the latest insights from the discipline of Customer Insight can help leaders make better decisions. […]
The importance of you taking a complete break from work this Christmas holiday
At this time of year, leaders wish each other a Happy Christmas, but how many take a proper holiday break? In our hyper connected world, with […]
Where should your firm focus for growth in 21st century? (part 2)
Continuing our 2 part series, on where leaders should focus for growth; in our changing world, full of new technology. This post builds on our […]