What is coaching & should it matter to you at a time like this?
An article comparing and contrasting executive coaching with mentoring and counselling. Paul Laughlin also warns against the claims of some NLP coaches.
Tag: leadership
December 3, 2014
3 tips for maximising the impact of your Data Management team
This is the last in our series of 3 top tips for each of the technical teams that make up a fully effective Customer Insight […]
3 tips for maximising your Analytics team
Following on from tips for your research and database marketing teams, this week we turn our attention to the 3rd quadrant of customer insight, your analytics […]
How to be intentionally Happier, a book to help
The sub-title of this book is “Can you learn to be happy?” and this question is explored through a series of short chapters summarising the […]
How to create a culture of action in your Customer Insight team
Whilst debating the relative merits of different metrics, I’ve been reminded of the importance of a culture of action within teams. That debate was sparked […]
6 key attributes of Chief Analytics Officer
In this published slideshow (with associated notes), Rob O’Regan from IT World shares some sensible tips for Analytics leaders with this new job title. Chief […]
How can you better influence your top table C-Suite team?
Tips for customer insight leaders to increase their influence at top table in their organisation. Four key ideas to build influence & alliances for action.
Do you benefit from the full breadth of Customer Insight?
Sharing thoughts on a definition of customer insight and the importance of nurturing an ecosystem of data, analysis and research to produce real insights.
Leadership coaching for you?
Have you experienced the benefits of coaching? Years ago UK business leaders appeared to just see this as an American business fad (for a culture […]
Redesigning Customer Experiences from the Outside In
A book review of “Outside In” by H Manning & K Bodine. Explaining the benefits of this book and how insight/CX leaders can redesign customer experiences.
How are you navigating the leadership pipeline?
It’s unusual for me to recommend a book that I don’t consider that well written, but Leadership Pipeline is such a book. The reason for […]