How is your People & Competency Development for B2B success?
This series of blogs, from guest blogger Peter Lavers, explore how different aspects of Customer Insight can be used to drive B2B Customer Management. For […]
Tag: leadership
October 26, 2015
I want to make changes, but they demand a business case!
Guest blogger, Simon Norie, shares why having to produce a business case for customer-needed change is a positive opportunity & how to do it.
Working on your marriage with IT
How well do you get on with your IT team? Do you see them as part of your team & you as part of theirs […]
How are you joining forces with your Digital Leader?
Who is your Digital Leader? How are they doing in building digital capability into your business? Do they know your progress in building customer insight? […]
Gain CX & Customer Insights from 30 Experts in 30 Days
When autumn leaves start falling off the trees, it turns time for conference season, both in politics & business. During this time each year, I recommend […]
Do you know which rules to break or laws to follow?
Some authors and industry experts have real staying power, especially those who know which rules to break. Despite how much change happens in that industry, […]
Do you treat your employees like customers?
Sometimes a determined focus on Customers & Insight can cause us to take our ‘eye of the ball‘ with regards to colleagues or employees. Well, you […]
How are you empowering or demotivating your people?
Reflections from the world of data leadership – 4 tips for empowering data team members rather than demotivate or abdicate responsibility.
Poll results: Conduct Risk and Insight Gaps
Sharing result of poll amongst the customer insight leaders on Conduct Risk evidence. Concerning results show lack of some of the basics expected by FCA.
Out and about with Customer Insight Leaders like you
What are others doing? Am I the only one struggling with this problem? Do they know something I don’t? These are the kind of questions […]
How would you summarise the latest Budget?
UK Budget Day is an opportunity for a wide range of media outlets and financial firms to practice their communication skills. Rabbits can be pulled out […]
No time for Insight spin, the Russians are coming
It’s not often that you have opportunity to discuss Customer Insight with leading Russian retailers. On 1 July, at #MSMS2015 event, I had such an opportunity and […]