How InsurTech is changing the Insurance Sector, in 10 key trends
Following the, mainly banking, focus of FinTech startups, what is happening in the world of InsurTech? Continuing our month focussed on related technology developments and […]
Tag: innovation
April 18, 2017
Opportunities for insight from location as a dimension in your customer analytics
Location has been a key dimension for analytics for many years. Geographic Information Systems (GIS) and engaging data visualisations have all added to how engaging […]
How research leaders can be future proofing plans for 2017
As we all settle back into the rhythm of work for 2017, many leaders may worry about future proofing their plans. With so much unforeseen […]
FinTech conference, why your insight matters more than tech (part 2)
Here we continue our two-part series on lessons learnt from #CXC2016 FinTech conference. Hopefully this provides some learning points, not just for those working in Financial […]
FinTechs, focus on tech, design or real people? (part 1)
This week, I had the opportunity to attend and chair a panel, at a leading FinTechs event in London. Bringing together new entrants, incumbent FS […]
Can FinTech have anything to do with Customer Insight?
Hot on the heels of my last post, recommending you reboot your thinking after your summer holiday, here’s another. Both another post & details of […]
Innovative thinking in research supports insight generation
To accompany our recent 2 part series, on how to generate deeper insight for proposition development, here we review some of the innovative thinking within […]
How to generate insights for better propositions (part 1)
Are you working effectively with your proposition development colleagues? Do you both agree on the need for customer insight guided design? Perhaps in these times […]
Why insurance firms need a new vocabulary
Everyone wants to improve the customer experience, but look at the vocabulary insurance firms use. Many words are opaque, and some are even offensive. So, I’m […]
Want to know what the other insurance marketers are doing?
“Insurance Marketing & Distribution Summit Europe 2015” proved to be a great event. There were interesting speakers, a range of topics & plenty of opportunity […]
Can start-ups, students & innovators challenge you?
Last night, I was presenting to over 40 tech start-ups, data science students and innovative data leaders within corporates. Hosted by MBN Recruitment & Edinburgh’s […]
Guest Post: Does it pay to listen to the voice of the customer?
I’m delighted to finally share our first guest blog post, here on Customer Insight Leader. Hopefully the first of many more, from writers on customer insight […]