Can you run a Customer Journey Mapping workshop from your home?
Do you have to cancel planned Customer Journey Mapping workshops due to lockdown? Can you run such a workshop online? Annette Franz shows us how.
Tag: innovation
May 2, 2020
Innovating in lockdown may not just survive, it may even thrive
Innovating in lockdown. Guest blogger, Tony Boobier, shares his view of how the current constraints could provide an opportunity for greater innovation.
How to nail co-creation using digital workshops (part 1)
How you can run a co-creation workshop online. In this 2 part series, guest blogger Hanne Sorteberg shares how to run fully digital workshops to co-create.
Why you need Rebel Ideas within your Data Science team
Why you need Cognitive Diversity in your Data Science team. A book review of “Rebel Ideas” by Matthew Syed.
Using Hackathons to go from zero to business impact in a week
We’ve shared before the lessons that can be learnt from Design Thinking and the potential benefit of Hackathons. Although previously reserved to tech companies or […]
Don’t let shiny object syndrome dazzle your view of the dull data
Are you distracted by shiny object syndrome? Does new technology for analytics or marketing distract you from foundational issues? It is all too common for […]
How 15Five used Employee Insight to guide new software innovation
This post shares how a software has been developed in response to extensive employee insight. We have shared before how crucial employee engagement & motivation […]
Insights from FS firms sharing on CX at #CXCEU2018
This week, I was delighted to attend FinTech Network’s #CXCEU2018 event. It’s the third year running that I’ve been part of this meeting. It brings […]
AI misdescription and real world applications from Asia
In between blogging, from the two events I recommended, let’s return to the challenge of AI misdescription. As I shared in my review of Tony […]
Sharing takeaways from the Rise of AI conference, Berlin 2018
Building on the lessons we learnt from Tony Boobier’s book on AI & work, let’s hear more about the Rise of AI. At the start […]
How to determine the right metrics for innovation, using 5 questions
Continuing our conversation about lessons learnt by leaders, here is one about choosing the right metrics for innovation. It was good to recently reconnect with […]
How a book can help you, ask a more beautiful question, and why that matters
Books can help you do many things better, including asking a more beautiful question. If that sounds intriguing, so is the benefit that guest blogger […]