The round up of 2021, reviewing the best of our blog and podcast guests
A review of the year 2021 on the Customer Insight Leader blog & podcast. Revisiting themes of the year & sharing our most popular content.
Tag: feedback
December 15, 2021
3 all too common mistakes analysts make when delivering their work
Sharing 3 mistakes that I often see analysts make when delivering their work. During the stages of sign-off, visual communication & solution.
The subpersonalities an analyst needs, part 3: delivering
Part 3 of 3 part series on the subpersonalities of an analyst. How the personas of a Politician, Craftsperson & Athlete help with delivering.
More feedback advice, from Aristotle to the Sandwich model
Guest blogger Hanne Sorteberg shares her feedback advice. Drawing on inspiration from Aristotle, plus popular feedback model ‘the sandwich’.
Might an insightful question be the key to your difficult conversation?
When faced with a difficult conversation, how can leaders use incisive questioning? How can an insightful question help? Mentor, William Buist shares how…
Why most leaders suck at giving useful feedback and how you can
Why do most leaders suck at giving useful feedback? Guest blogger, Kevin Watson, shares his experience of a feedback approach that really works.
Succeeding at difficult conversations with Radical Candor
Book review of “Radical Candor” by Kim Scott. Why the models in this book can help you master the art of difficult conversations to help others as a leader.
Results of our Reader Survey, thanks for sharing your feedback
Results from our 2020 reader survey. Thanks for sharing your feedback on our content at Customer Insight Leader blog. here’s what I’ll do in response.
How are we doing at meeting your need? Time for the 2020 Reader Survey
Our 2020 Reader Survey. Why we need it as part of our plan to be more customer-centric. Includes ideas for you to adapt & the link for you to participate.
10 all too common VoC program mistakes and how to avoid them
How is your VoC program performing? Guest blogger, Annette Franz, shares 10 all too common Voice of Customer program mistakes & how to avoid them.
2018 Annual Reader Survey results – how did we do in 2017?
Thanks to all our newsletter subscribers, who participated in our 2018 annual reader survey. Time to see, if this blog is still achieving the positive […]
Can you make sense of your customers’ words?
A guest blog post from Annette Franz on the power of unstructured data analysis to help you make sense of your customers’ words & improve CX.