A review of the year 2021 on the Customer Insight Leader blog & podcast. Revisiting themes of the year & sharing our most popular content.
Sharing 3 mistakes that I often see analysts make when delivering their work. During the stages of sign-off, visual communication & solution.
Part 3 of 3 part series on the subpersonalities of an analyst. How the personas of a Politician, Craftsperson & Athlete help with delivering.
Guest blogger Hanne Sorteberg shares her feedback advice. Drawing on inspiration from Aristotle, plus popular feedback model ‘the sandwich’.
When faced with a difficult conversation, how can leaders use incisive questioning? How can an insightful question help? Mentor, William Buist shares how…
Why do most leaders suck at giving useful feedback? Guest blogger, Kevin Watson, shares his experience of a feedback approach that really works.
Book review of “Radical Candor” by Kim Scott. Why the models in this book can help you master the art of difficult conversations to help others as a leader.
Results from our 2020 reader survey. Thanks for sharing your feedback on our content at Customer Insight Leader blog. here’s what I’ll do in response.
Our 2020 Reader Survey. Why we need it as part of our plan to be more customer-centric. Includes ideas for you to adapt & the link for you to participate.
How is your VoC program performing? Guest blogger, Annette Franz, shares 10 all too common Voice of Customer program mistakes & how to avoid them.
Thanks to all our newsletter subscribers, who participated in our 2018 annual reader survey. Time to see, if this blog is still achieving the positive […]
A guest blog post from Annette Franz on the power of unstructured data analysis to help you make sense of your customers’ words & improve CX.