A detailed book review of “Storytelling with Data” by Cole Nussbaumer Knaflic. The Data Viz lessons it teaches, resources it shares & how it can help you.
Are you preparing for a digital human customer in your business? CX expert, Peter Lavers, shares research from SAS on how CX needs to adapt to digitisation.
Why you need to understand DataOps. A review of “Practical DataOps” book from Harvinder Atwal. Explaining why this book can help all data leaders improve.
Results from our 2020 reader survey. Thanks for sharing your feedback on our content at Customer Insight Leader blog. here’s what I’ll do in response.
Book review of ‘How Charts Lie’ by Alberto Cairo and why all leaders & analysts should read it. Improve your graphicacy. Protect yourself from being lied to
Our 2020 Reader Survey. Why we need it as part of our plan to be more customer-centric. Includes ideas for you to adapt & the link for you to participate.
How is your VoC program performing? Guest blogger, Annette Franz, shares 10 all too common Voice of Customer program mistakes & how to avoid them.
Making the case for more specialist roles as your Data Science team grows. Why specialists help & the Data Science specialis roles you will need.
Responding to the argument against Business Partners in Analytics or Data Science teams. Here I put the argument for such roles & the benefits they bring.
After a break in posting due to a holiday, I’m pleased to return and share about Personas. Despite having shared briefly before about Segmentation we […]
Guest blogger, Ryan Den Rooijen shares on the role of Data Artists or Data Visualisation Analysts. Why they are needed and you don’t need to focus on tools.