CX author Annette Franz shares why you should humanise your automation to ensure positive customer & employee experiences, not just processes.
Is today’s focus on prediction, rather than explanatory models, weakening the commercial impact of data teams? A challenge from Harry Powell.
Part 3 of 3 part series on the subpersonalities of an analyst. How the personas of a Politician, Craftsperson & Athlete help with delivering.
Chief Data Scientist, Richard Pugh, explains how data thinking & design thinking can improve on the popular software-first project approach.
Part 2 of a series exploring the subpersonalities that analysts need to bring to their work. These ones empower the 3 steps of technical work
Tony Boobier shares lessons from “Thinking Fast & Slow” for the challenge of what mindset is needed by analysts & those interpreting data.
Book review of the engaging & important “How to make the world add up” by Tim Harford. The host of BBC’s More or Less shows how in 10 rules.
Harry Powell, Director of Data & Analytics at JLR explains how he calculates the incremental profit his team generates down to an income line
Book review of the brilliant “The Art of Statistics Learning from Data” by Prof David Spiegelhalter – why data & analytics leaders need this.
A call to data & analytics leaders to remember your audience don’t understand Statistics. Resources to help you overcome this comms challenge.
Why & how data leaders need to tackle motivation for themselves and their teams if they are to succeed at delivering data-driven change too.
Practical advice so you don’t drown your unicorn (data science or analytics) as demand grows within your business, from Harry Powell (JLR).