Where should your firm focus for growth in 21st century? (part 2)
Continuing our 2 part series, on where leaders should focus for growth; in our changing world, full of new technology. This post builds on our […]
Tag: customer service
December 5, 2016
Is anyone really Customer Centric? Are you?
A key challenge for Database Marketing leaders, together with all insight teams, is how to help their businesses become more customer centric. We’ve shared before the […]
Make it personal, Make it last (Part 2 of 2)
Continuing from last week, it’s back to guest blogger Gerry Brown to conclude his series on how to make it personal; for your customers. Over […]
Make it personal, Make it last – the key to better CX (Part 1 of 2)
Guest blogger Gerry Brown shares the benefits of personalisation & personal service. How to make it personal & so make it last! Part 1 of 2 posts.
Now it’s Personal – Just be you, the customers will love it
In the month focusing on relationships, it’s personal service from Gerry Brown. We’d only been in the restaurant about three minutes but had already had some […]
Is your marketing focus as broad as Salesforce?
I must admit I was surprised to be approached by Salesforce with an infographic to share here. My initial reaction was to say no. I […]
I want to make changes, but they demand a business case!
Guest blogger, Simon Norie, shares why having to produce a business case for customer-needed change is a positive opportunity & how to do it.