Gain CX & Customer Insights from 30 Experts in 30 Days
When autumn leaves start falling off the trees, it turns time for conference season, both in politics & business. During this time each year, I recommend […]
Tag: customer insight
September 29, 2015
Can start-ups, students & innovators challenge you?
Last night, I was presenting to over 40 tech start-ups, data science students and innovative data leaders within corporates. Hosted by MBN Recruitment & Edinburgh’s […]
Salary Surveys: Are you being paid fairly?
Salary surveys always tend to gain participants. Most people are interested in finding out how much others are earning or whether they can make a case to be […]
Are your customers individuals, like Berliners?
Soon after the Soviet Union had erected the Berlin Wall, President JFK uttered the now famous words “Ich bin ein Berliner” (I am a Berliner). […]
Guest Post: Does it pay to listen to the voice of the customer?
I’m delighted to finally share our first guest blog post, here on Customer Insight Leader. Hopefully the first of many more, from writers on customer insight […]
No need to be a lonely data scientist anymore
More insight posts from others for you. As well as all relating to at least one aspect of holistic customer insight, our unifying themes this week […]
Should you celebrate being an introvert? (on your own of course)
A review of 3 blog posts & 1 book about being an introvert. From celebrating their strengths in marketing to targeting ads at them & researching scientists.
Do you know which rules to break or laws to follow?
Some authors and industry experts have real staying power, especially those who know which rules to break. Despite how much change happens in that industry, […]
How are you empowering or demotivating your people?
Reflections from the world of data leadership – 4 tips for empowering data team members rather than demotivate or abdicate responsibility.
Poll results: Conduct Risk and Insight Gaps
Sharing result of poll amongst the customer insight leaders on Conduct Risk evidence. Concerning results show lack of some of the basics expected by FCA.
Avoiding your research pitfalls & embracing a visual world
So many things can go wrong with your research. Any experienced researcher will be able to regale you with tales of research pitfalls they’ve fallen […]
Out and about with Customer Insight Leaders like you
What are others doing? Am I the only one struggling with this problem? Do they know something I don’t? These are the kind of questions […]