Customer-Centric Leadership: put the ecosystem before your egosystem
A call for customer-centric leadership, those who put the building of a customer-centric ecosystem before their own egosystem, by Ian Golding.
Tag: customer centric
September 2, 2020
14 Leadership principles that drive Amazon to be Customer-Centric
Leading CX author, Ian Golding, shares 14 leadership principles that drive Amazon to be Customer-Centric. Is this also Values-Based Leadership?
How are we doing at meeting your need? Time for the 2020 Reader Survey
Our 2020 Reader Survey. Why we need it as part of our plan to be more customer-centric. Includes ideas for you to adapt & the link for you to participate.
Employee-centric culture, a CX leader shares a lesson learnt
Continuing our series of leaders sharing lessons learnt, a CX leader shares on an employee-centric culture. Annette Franz is a one of our regular guest […]
Weology part 2 – how to go about changing culture to We
Let’s return to Weology and the challenges the author, Peter Aceto, faced in changing culture. It has been great to hear that many of you […]
Guest Post: Does it pay to listen to the voice of the customer?
I’m delighted to finally share our first guest blog post, here on Customer Insight Leader. Hopefully the first of many more, from writers on customer insight […]
How to get back to Customer Centric as the point
After so much media attention to the terms Big Data, Predictive Analytics and Data Scientist, I’m pleased to see that attention is returning to topics […]