The importance of you taking a complete break from work this Christmas holiday
At this time of year, leaders wish each other a Happy Christmas, but how many take a proper holiday break? In our hyper connected world, with […]
Tag: culture
December 21, 2016
FinTechs, focus on tech, design or real people? (part 1)
This week, I had the opportunity to attend and chair a panel, at a leading FinTechs event in London. Bringing together new entrants, incumbent FS […]
Want to know what the other insurance marketers are doing?
“Insurance Marketing & Distribution Summit Europe 2015” proved to be a great event. There were interesting speakers, a range of topics & plenty of opportunity […]
(Not) Just the ticket for a virtuoso performance
In this post on “A Virtuoso Customer Experience Performance”, our guest blogger Gerry Brown shares insights from his experience at the Royal Albert Hall. Elgar’s […]
Poll results: Conduct Risk and Insight Gaps
Sharing result of poll amongst the customer insight leaders on Conduct Risk evidence. Concerning results show lack of some of the basics expected by FCA.
How to get back to Customer Centric as the point
After so much media attention to the terms Big Data, Predictive Analytics and Data Scientist, I’m pleased to see that attention is returning to topics […]
How to create a culture of action in your Customer Insight team
Whilst debating the relative merits of different metrics, I’ve been reminded of the importance of a culture of action within teams. That debate was sparked […]