Are you undertaking systemic work, to address potential biases or develop your organisation? Ty Francis helps us think about what that means.
Advice on not buying consultancy. Why you shouldn’t buy consultancy alone. The need for knowledge transfer (training, coaching or mentoring).
Are you neglecting the development of softer skills in your analysts? Talking to Customer Insight Leaders recently, including at the very pleasant DataIQ Talent Awards, […]
For a previous poll, in answer to the question “which support service would you choose?”, your most popular choice was training for customer insight teams. The […]
Following my presentation at Edgbaston, last week I also presented at the Gloucestershire County Cricket ground in Bristol. Clearly the CII favour the view over […]