Why do some customer insight teams have a better internal reputation than others? Did some insight leaders just get lucky, with a great culture & […]
Everyone wants to improve the customer experience, but look at the vocabulary insurance firms use. Many words are opaque, and some are even offensive. So, I’m […]
A review of great examples of data visualisations, infographics and other forms of information presentation, including mobile & interactive visualisations.
Whilst working in Amsterdam (not the venue to choose when remembering Guy Fawkes), I was reminded how insight analysts & leaders can shine brightly in […]
UK Budget Day is an opportunity for a wide range of media outlets and financial firms to practice their communication skills. Rabbits can be pulled out […]
How reliable is public research? Can you trust those government or media covered surveys? In the same week as we shared some examples of public […]
Browsing Google Images this morning, you would think Valentine’s day was to celebrate love for the Infographic. There are so many published this year! Well if […]
Explaining the benefits of analysts or data scientists being good storytellers. How this structures their findings & communicates more effectively.