CX author Annette Franz shares why you should humanise your automation to ensure positive customer & employee experiences, not just processes.
Happy New Year to all our readers, let’s kick off the year by reviewing likely 2019 trends. Beyond the inflated optimism that surrounds the start […]
Continuing our series of two posts on the topic of Machine Learning Ethics. In part two of his series on this topic, guest blogger Francesco […]
Guest blogger, Akeel Attar, shares 4 key building blocks to enable you to automate decisions. learn how this capability is the engine room of IoT.