A quick fun Christmas story from guest blogger Tony Boobier. What happens when automation prompts HR to have that ‘Sorry Santa’ conversation?
CX author Annette Franz shares why you should humanise your automation to ensure positive customer & employee experiences, not just processes.
Happy New Year to all our readers, let’s kick off the year by reviewing likely 2019 trends. Beyond the inflated optimism that surrounds the start […]
Continuing our series of two posts on the topic of Machine Learning Ethics. In part two of his series on this topic, guest blogger Francesco […]
Guest blogger, Akeel Attar, shares 4 key building blocks to enable you to automate decisions. learn how this capability is the engine room of IoT.