Humanise your automation to ensure a positive employee experience
CX author Annette Franz shares why you should humanise your automation to ensure positive customer & employee experiences, not just processes.
Tag: automation
May 4, 2021
2019 trends for Customer Insight & Analytics leaders
Happy New Year to all our readers, let’s kick off the year by reviewing likely 2019 trends. Beyond the inflated optimism that surrounds the start […]
Machine Learning ethics (2) can you design ethical behaviours?
Continuing our series of two posts on the topic of Machine Learning Ethics. In part two of his series on this topic, guest blogger Francesco […]
The future of AI and your working life – start planning
The future of AI & threat to our jobs is a popular topic for news recently. But here is a positively helpful book to help […]
IoT automation part 2: how to automate decisions, using 4 building blocks
Guest blogger, Akeel Attar, shares 4 key building blocks to enable you to automate decisions. learn how this capability is the engine room of IoT.