How are you navigating the leadership pipeline?
It’s unusual for me to recommend a book that I don’t consider that well written, but Leadership Pipeline is such a book. The reason for […]
It’s unusual for me to recommend a book that I don’t consider that well written, but Leadership Pipeline is such a book. The reason for […]
To provide a research basis for the content included in this blog, I am asking all customer insight leaders who visit this site to complete […]
In May 2014, I attended this council run by Forrester Research. For those not familiar with Forrester they are one of the biggest global research firms […]
If you watch the actions and listen to the language used by most CEOs, especially where they choose to focus their time, you can often guess […]
Segmentation is one of those customer insight and marketing terms that divides opinion. Leaders have their favourite approaches. Boards can be ardent fans of the […]
I was struck by this graphic published by Visually that was trending on Twitter a couple of days ago. Although about marketers, it set me […]
Do you have time to think in your leadership role? I first read this book over a decade ago, but it made such an impact […]
As a follow-up to my latest post on customer insight team structures, here’s a quick poll to gauge the popularity of different models. Please answer the […]
It may seem like one of the curses of modern corporations but org design and regular reorganizations are now a fact of business life. I’m sure as […]
It hardly feels like I need to write a review on this book, as I often hear to recommended at conferences. However, chatting to a […]
Leading insight for a major life & pensions provider for many years, you become painfully aware of the added difficulty in reaching strong insights on […]
Following my presentation at Edgbaston, last week I also presented at the Gloucestershire County Cricket ground in Bristol. Clearly the CII favour the view over […]