The round up of 2021, reviewing the best of our blog and podcast guests
A review of the year 2021 on the Customer Insight Leader blog & podcast. Revisiting themes of the year & sharing our most popular content.
Search Results for: data literacy
December 15, 2021
Sorry Santa, it’s time for a Christmas reset – a story for our times
A quick fun Christmas story from guest blogger Tony Boobier. What happens when automation prompts HR to have that ‘Sorry Santa’ conversation?
How to build trust with customers? Santa says recommend a competitor.
Inspired by “Miracle on 34th Street”, guest blogger Amy Scott says recommend a competitor. Read how this can build trust with your customers.
3 all too common mistakes analysts make when contracting for work
Start of a series on 10 all too common mistakes analysts make. In this post I share 3 that analysts make when contracting/agreeing brief.
Achieving Digital Transformation success through more discipline
Book review of “Why Digital Transformations Fail” by Tony Saldanha. Unpacking what you’ll find in this book. Why disciplined execution is key
Is your actionable insight being limited by your communication skills?
Why language skills and words also matter when communicating actionable insights. Why data leaders need to master words as well as statistics
Are you delivering just Analytics or the Actionable Insight needed?
What is insight and how is it different from just the results of your analysis? Tony Boobier muses on the need for actionable insights today.
5 common mistakes made by analysts and how to avoid them in future
Top 5 common mistakes made by analysts and how to avoid them. Advice from the hands-on analytics leadership experience of Andy Sutton.
Mastering the Art of Statistics with this brilliant book
Book review of the brilliant “The Art of Statistics Learning from Data” by Prof David Spiegelhalter – why data & analytics leaders need this.
Remember your audience don’t understand Statistics
A call to data & analytics leaders to remember your audience don’t understand Statistics. Resources to help you overcome this comms challenge.
How to avoid being deceived by the ways charts can lie
Book review of ‘How Charts Lie’ by Alberto Cairo and why all leaders & analysts should read it. Improve your graphicacy. Protect yourself from being lied to
Divided opinion & common themes, on applying AI, from #FSFConference
Yesterday morning, I had the pleasure of joining (maybe almost 100) FS leaders to talk about AI. The event was the annual members conference of the Financial Services Forum. Held at the BT Centre in London, it was a great opportunity to hear from both futurologists & practitioner leaders. What interested me at this event […]