A review of the year 2021 on the Customer Insight Leader blog & podcast. Revisiting themes of the year & sharing our most popular content.
How a podcast and two recommended books got me thinking about why meetings should start in silence. Here’s the case for changing your meetings
Book review of “Calling Bullshit: The art of scepticism in a data-driven world” a vital book to help you nurture your critical thinking skills
A quick fun Christmas story from guest blogger Tony Boobier. What happens when automation prompts HR to have that ‘Sorry Santa’ conversation?
Inspired by “Miracle on 34th Street”, guest blogger Amy Scott says recommend a competitor. Read how this can build trust with your customers.
Book review of “Data Means Business” by Jason Foster & Barry Green. What you can find in this book & how it will help data leaders succeed.
A review of the engaging Timeline of World History from Useful Charts. Exploring what to expect and the lessons it has for data visualisers.
Sharing 3 mistakes that I often see analysts make when delivering their work. During the stages of sign-off, visual communication & solution.
Are you blinded to fresh thinking by ‘being corporate’? Guest blogger Tony Boobier explores how this type of cultural conditioning hampers us
A review of “Seeing with Fresh Eyes” the latest book from Edward Tufte. How this artist reveals the seeing & conscience you need for data viz.
Continuing our series shedding light on common mistakes made by analysts. Here are 3 more mistakes they often make during the technical work.