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Customer Insight Leader

Customer Insight Leader

helping you master the people side of data & analytics

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art of connection
Others

Could film help with the art of connection for your change project?

Filmmaker Ty Francis shares how authentic filmmaking can help leaders achieve the art of connection for their digital transformation projects.

October 1, 2022
e-commerce measurement
Books

e-Commerce Measurement: Are Your Numbers Up?

A book to help you really understand how to implement the e-commerce measurement your organisation needs. “Your Numbers Up!” book review.

September 22, 2022
playing to win
Others

Do you play to win or play to not lose as a leader?

How a story about cows & a cattle grid can teach us the benefits of ‘playing to win’ not just ‘playing not to lose’ as leaders.

September 14, 2022
Cardinal Virtues
Books

Why Positively Energising Leadership is a call for virtues

Book review of “Positively Energising Leadership” by Prof Kim Cameron. Why virtues matter & how to behave in a way that positively energises.

August 31, 2022
boredom
Others

Engaging your business with Data Literacy, how to avoid boredom

How do you avoid the boredom trap for your data literacy programme? Guest blogger Tristan Mobbs shares 3 tips for better relevance & interest

August 24, 2022
Content or H2 2022
Polls

Results from our poll, the content you want to see here in future

The results from our latest readers’ poll. Sharing the top ten topics that you want covered by content on this Customer Insight Leader blog.

August 18, 2022
Failures
Others

What about your failures? How do you deal with them as a leader?

Consider your failures. What did you learn? How prepared are you for what could go wrong in future? A meditation on failure from Tony Boobier.

August 9, 2022
Insight Generation
Opinion

How are Softer Skills still relevant for Data Leaders? Part 6: Insight

Next in our series on the softer skills that help data leaders in their roles. Building on what works for analysts. Part 6: Insight Generation

August 3, 2022
Analytics
Opinion

How are Softer Skills still relevant for Data Leaders? Part 5: Analytics

Exploring how softer skills are still relevant for Data Leaders, even at the Analytics stage of work. How can such people skills help them?

July 26, 2022
Intentional Mastery
Books

Do you know the journey beyond expertise to intentional mastery?

Discovering what Mastery is and how you can developing beyond being a practitioner or even an expert, to become a master, with William Buist.

July 15, 2022
data leaders
Opinion

How are Softer Skills still relevant for Data Leaders? Part 4: Data

Continuing our series on how data leaders (not just analysts) need softer skills to succeed. Part 4 – the skills needed at the Data stage.

July 7, 2022
Books

Leadership lessons from ex-President Barak Obama

Leadership lessons from President Barak Obama. Relevant insights for data & analytics leaders gleaned from reading memoirs “A Promised Land”.

June 16, 2022

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Published by Laughlin Consultancy Ltd to support data, analytics & customer insight leaders everywhere