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Customer Insight Leader

Customer Insight Leader

helping you master the people side of data & analytics

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dirty data
Books

How classifying & fixing dirty data can help even those using spreadsheets

How classifying & fixing your dirty data can help all teams, including those just using spreadsheets. A book from Susan Walsh to help you.

February 16, 2022
Soft Skills
Books

The journey of developing vital Soft Skills in analytical leaders

A review of “Soft Skills Hard Results” by Anne Taylor and why this busy book is helpful for data & analytics leaders is read in the right way

February 10, 2022
passionate
Others

Why being passionate about your work can be a mistake

The danger of being passionate about your work tipping over from being a positive motivation into obsession & a defensive resistance to change

February 4, 2022
Growth Mindset
Opinion

Why data & analytics leaders need the real meaning of a Growth Mindset

Confessing that I had the concept of a Growth Mindset all wrong. But what I have learnt from my mistake & how that can help analysts & leaders

February 2, 2022
mental health
Others

How your mental attitude can be a blocker or enabler for others at work

How is your mental attitude as a leader helping or hindering you & others at work? Andy Sutton shares a journey toward mental health at work.

January 27, 2022
mentality
Others

Can the right mentality help leaders stay happy?

Tony Boobier reflects on the winning mentality leaders need to succeed. Considering the mix of happiness, self-awareness & resilience needed.

January 19, 2022
Don't look up
Others

Don’t Look Up, how it’s a lesson in data storytelling

How watching the film “Don’t look up” inspired analyst Tristan Mobbs to spot these lessons for analysts in the art of data storytelling.

January 12, 2022
Mental Toughness
Books

Why developing Mental Toughness should be a must for data leaders

Sharing a book review of “Developing Mental Toughness” and why this focus is so relevant for analysts and today’s data leaders. Learn MTQ48.

January 5, 2022
Review of 2021
Opinion

The round up of 2021, reviewing the best of our blog and podcast guests

A review of the year 2021 on the Customer Insight Leader blog & podcast. Revisiting themes of the year & sharing our most popular content.

December 15, 2021
start in silence
Opinion

How to make your meetings more productive? Start in Silence.

How a podcast and two recommended books got me thinking about why meetings should start in silence. Here’s the case for changing your meetings

December 9, 2021
Calling Bullshit
Books

Calling Bullshit: a book to develop your Critical Thinking skills

Book review of “Calling Bullshit: The art of scepticism in a data-driven world” a vital book to help you nurture your critical thinking skills

December 1, 2021
Sorry Santa
Others

Sorry Santa, it’s time for a Christmas reset – a story for our times

A quick fun Christmas story from guest blogger Tony Boobier. What happens when automation prompts HR to have that ‘Sorry Santa’ conversation?

November 25, 2021

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Which content would help you in the challenges you are facing?
Role Definition Workshops, a simple method to tune your team
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See history with fresh eyes by reading the Timeline of World History
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Getting practical with a great introduction to DataOps & why it matters
Stakeholder Segmentation: Why you need one and video personas

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Published by Laughlin Consultancy Ltd to support data, analytics & customer insight leaders everywhere