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Customer Insight Leader

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Talent
Books

A fresh look at Talent and how to be wiser in your recruitment

A fresh take on Talent spotting and how win in the Talent wars. Why you need to read this challenging book from Tyler Cowen & Daniel Gross.

November 25, 2022
woman writing on a notebook beside teacup and tablet computer
Others

Is your actionable insight being limited by your communication skills?

Why language skills and words also matter when communicating actionable insights. Why data leaders need to master words as well as statistics

November 16, 2022
visual story
Opinion

How Softer Skills are relevant for Data Leaders, Part 8: Visual Story

Step 8 in our softer skills model (Visual Story). How are softer skills in this area relevant for data leaders? How they can develop others…

November 1, 2022
All that we are
Books

Exploring the reality of all that we are at work

Book review of the wonderfully engaging “All that we are” by Gabriella Braun. Helping leaders think about the reality of human nature at work

October 24, 2022
Sign-Off
Opinion

How are Softer Skills still relevant for Data Leaders? Part 7: Sign-Off

3 tips for data or analytics leaders to achieve more sign-offs and commercial investment in their teams. A leaders version of Sign-Off skills

October 14, 2022
art of connection
Others

Could film help with the art of connection for your change project?

Filmmaker Ty Francis shares how authentic filmmaking can help leaders achieve the art of connection for their digital transformation projects.

October 1, 2022
e-commerce measurement
Books

e-Commerce Measurement: Are Your Numbers Up?

A book to help you really understand how to implement the e-commerce measurement your organisation needs. “Your Numbers Up!” book review.

September 22, 2022
playing to win
Others

Do you play to win or play to not lose as a leader?

How a story about cows & a cattle grid can teach us the benefits of ‘playing to win’ not just ‘playing not to lose’ as leaders.

September 14, 2022
Cardinal Virtues
Books

Why Positively Energising Leadership is a call for virtues

Book review of “Positively Energising Leadership” by Prof Kim Cameron. Why virtues matter & how to behave in a way that positively energises.

August 31, 2022
boredom
Others

Engaging your business with Data Literacy, how to avoid boredom

How do you avoid the boredom trap for your data literacy programme? Guest blogger Tristan Mobbs shares 3 tips for better relevance & interest

August 24, 2022
Content or H2 2022
Polls

Results from our poll, the content you want to see here in future

The results from our latest readers’ poll. Sharing the top ten topics that you want covered by content on this Customer Insight Leader blog.

August 18, 2022
Failures
Others

What about your failures? How do you deal with them as a leader?

Consider your failures. What did you learn? How prepared are you for what could go wrong in future? A meditation on failure from Tony Boobier.

August 9, 2022

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Published by Laughlin Consultancy Ltd to support data, analytics & customer insight leaders everywhere