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Customer Insight Leader

Customer Insight Leader

helping you master the people side of data & analytics

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feedback advice
Others

More feedback advice, from Aristotle to the Sandwich model

Guest blogger Hanne Sorteberg shares her feedback advice. Drawing on inspiration from Aristotle, plus popular feedback model ‘the sandwich’.

December 1, 2020
Presenting at work
Others

Tips from an experienced analytics leader for when you’re presenting at work

Experienced Analytics leader, Andy Sutton, shares how he overcame his fear of public speaking with tips for when you’re presenting at work.

November 26, 2020
listening to your customers
Others

Why you need to join up listening to your customers and your employees

Join up your listening to your customers (VoC) and listening to your employees (VoE) programmes, to really drive Trust argues Peter Lavers.

November 20, 2020
Practical tips for presenting
Opinion

3 more practical tips for presenting in your business

I share 3 practical tips for presenting in your business, from personal experience. The importance of focusing on memory, backup & topicality

November 18, 2020
friendly chat
Others

Should you give a presentation or have a friendly chat (part 2 of 2)

Part 2 of two-part series of advice from experience of presenting in business, including the tip to just have a friendly chat with a viewer.

November 14, 2020
give a presentation
Others

Should you give a presentation or have a friendly chat? (part 1 of 2)

Should you give a presentation performance or just have a friendly chat with an audience? Which works best? Part 1 of advice for data leaders

November 10, 2020
audience
Others

Your presentation is not about you it’s about your audience

Why your presentation shouldn’t be all about you, it should be all about your audience. Kevin Watson shares tips for engaging your audience.

November 6, 2020
Resonate
Books

How can you learn to Resonate with your audience?

How a book from Nancy Duarte can help you to genuinely Resonate with your audience. A practical guide to improved presentation for all leaders

November 3, 2020
engagement with your vision
Others

Emotions are key to achieving engagement with your vision (part 2)

Why emotions are key to acheiving engagement with your vision as a data leader. Part 2 of series offering advice to achieve team engagement.

October 30, 2020
emotional engagement
Others

Emotional engagement, a key to delivering your Vision (part 1)

Why your vision needs to be more personal if you are to achieve the emotional engagement to lead & motivate your team as you work towards it.

October 28, 2020
Gestalt design principles
Opinion

How Gestalt design principles can improve your Data Visualisation

How Gestalt design principles can help you improve your Data Viz design and help make your charts more intuitive, inc. recommended resources.

October 26, 2020
Gestalt Coaching
Books

How Gestalt Coaching can help leaders change without changing

How Gestalt Coaching can help leaders navigate change without changing who they are. A book review of “The Fertile Void” by John Leary-Joyce.

October 19, 2020

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Top Posts

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Published by Laughlin Consultancy Ltd to support data, analytics & customer insight leaders everywhere