Our Privacy Policy

Who we are

We are a non-commercial, independent blog, published for free, to encourage best practice in Customer Insight Leadership. This includes publishing content from guest bloggers & Laughlin Consultancy Ltd.

Our website address is: https://customerinsightleader.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

The data items gathered in our Contact Form are only those required to perform the service of replying to your contact/question. If you no longer wish us to hold this data, for future contact, you may notify us directly (on paul@customerinsightleader.com and we will delete your data within 2 weeks). Otherwise, we will comply with the policy laid out on this page (e.g. withe respect to data retention & data sharing).

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Further details on our Cookie Policy & how you can delete your cookies is available here.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

WordPress & Google Analytics tools are used, to analyse cookie data in order to improve both site navigation & relevance of content shared. No attempt is made to append other data or identify individuals, nor is this data shared with third parties for more detailed analysis.

Who we share your data with

Personal data is not shared with any third parties, beyond the hosting (TSOHost) and software (WordPress) providers used to operate this website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data

A number of cyber security measures are used to protect your personal data, gathered by this site. These include server level cyber security from hosting provider & latest premium cyber protection available from WordPress provider.

What data breach procedures we have in place

If a breach in security, loss of personal data (or a breach of compliance with this policy) is identified – then data subjects will be notified within 72 hours. Given the limited data held by this site, it is unlikely that any such breach would cause significant loss for data subjects.

What third parties we receive data from

We do not receive data from any third-party providers.

What automated decision making and/or profiling we do with user data

We do not undertake any automated decisioning, nor profile users of site, nor those who contact us directly.

Industry regulatory disclosure requirements

Further details on your rights, as a data subject, are available from the Information Commissioner (data protection regulator for the United Kingdom)