6 key attributes of Chief Analytics Officer
In this published slideshow (with associated notes), Rob O’Regan from IT World shares some sensible tips for Analytics leaders with this new job title. Chief Analytics Officer (CAO) appears to have now joined Chief Knowledge Officer and Chief Insight Officer in the pantheon of possible names, for the most senior customer insight leader in a business.
Returning to one of my soapboxes, it’s a shame that this focusses just on analytics and not the whole customer insight ecosystem. But that said, several of these points make good sense and hopefully you find them helpful. I do agree with his focus on translation, outcomes and the need to be willing to fail to learn. It is also important to embed a culture of action orientation in your team, something I’ll share more on in a future opinion piece.
Let me know what you think of this guest content.
Very interesting insights – I find that customer insight culture and organizations are front and center with many many organizations right now – so this is very timely. I do agree with you though, I wish this focused on a more holistic view of the CI ecosystem.