Poll: Which is your favourite ‘top tip’?
Thanks for all the positive feedback I’ve had on our recent series of ‘top tips’ for the different technical teams which make up the full […]
Thanks for all the positive feedback I’ve had on our recent series of ‘top tips’ for the different technical teams which make up the full […]
Well with over 60 votes in, the results appear to have stabilised into a clear pattern. As has been the case through most of my customer […]
“We use R” is a comment I used to only hear from recent graduates or some analysts working in the public sector. Both these sectors […]
Since my own experience, of piloting customer treatments based on Behavioural Economics (BE) hypotheses, I have been fascinated with the subject. Having spoken at a […]
Firstly, the normal health warning on these being only interim results. There are not yet sufficient votes with which to draw robust conclusions (hence the metaphor of a […]
To provide a research basis for the content included in this blog, I am asking all customer insight leaders who visit this site to complete […]
If you watch the actions and listen to the language used by most CEOs, especially where they choose to focus their time, you can often guess […]
As a follow-up to my latest post on customer insight team structures, here’s a quick poll to gauge the popularity of different models. Please answer the […]
Whilst leading the largest customer insight function amongst UK insurers, I was struck how poorly served CI leaders are; in terms of coaching or consultancy support. Compared […]