How to understand your customers’ mobile mind shift
When I first received a copy of this book, when it was published in 2014, I didn’t think it would be so relevant. Understanding a […]
When I first received a copy of this book, when it was published in 2014, I didn’t think it would be so relevant. Understanding a […]
Summer holidays can be a great opportunity for reflection. Whether you are lying on a beach or enjoying a sightseeing vacation, I wonder if you’ve […]
Ten years ago, in 2005, a group of people working in the field of knowledge management across UK & USA, coined the phrase ‘narrative leadership‘. So was […]
Some authors and industry experts have real staying power, especially those who know which rules to break. Despite how much change happens in that industry, […]
A book review of 18 Minutes by Peter Bregman, sharing why this human and practical book can help Customer Insight leaders prioritise and manage their time.
A book review of The Heart Aroused by David Whyte. A great collection of poems to help explore how to preserve your soul in corporate life.
Book review of Strengths Finder 2.0 book, explains resources included & how these help both individuals & coaches, play to their strengths.
The sub-title of this book is “Can you learn to be happy?” and this question is explored through a series of short chapters summarising the […]
A review of “Marketing Payback” by Shaw & Merrick, a landmark textbook about measuring your marketing effectiveness & improving profitability.
A book review of “Outside In” by H Manning & K Bodine. Explaining the benefits of this book and how insight/CX leaders can redesign customer experiences.
It’s unusual for me to recommend a book that I don’t consider that well written, but Leadership Pipeline is such a book. The reason for […]