How to build a virtual insurer for the new normal post-COVID
A white paper on how to create a virtual insurer ready for the new normal post-COVID19, from digital strategy expert Frederik Bisbjerg.
Author: Paul Carroll
May 23, 2020
How to determine the right metrics for innovation, using 5 questions
Continuing our conversation about lessons learnt by leaders, here is one about choosing the right metrics for innovation. It was good to recently reconnect with […]
Forget Big Data, what your customers want is Fast Data
Guest blogger Robert Baldock shares on the importance of Fast Data, how it is working for ING and an example Fast Data architecture.
Are insurers playing it too safe with data and analytics?
As we focus on business applications, let’s broaden our scope to review how data and analytics strategies are being implemented. Insurance is a conservative industry. […]
6 reasons leaders fail to prepare for disaster
Perhaps it’s a feature of working with so many Financial Services clients, but I’m surprised how often talk of investing in data turns to risk & […]
Why applied analytics projects have more success
Having benefitted from listening to a CX leaders’ perspective on vision for data & analytics, lets consider applied analytics projects. In fact, this focus is an […]
Congrats on the promotion, 4 tips on how to be a manager not doer
Returning to our current theme, of career development, its time to focus on the transition to being a manager. As I’ve spent much of this […]
What could you learn from Canadian Insurers?
When working to improve your marketing through using customer insight, it’s important to still use market intelligence. Knowing what competitors are doing, seeing the wider […]
5 things sailing can teach you as an entrepreneur
Our second guest post, following a conversation about leadership with Paul Carroll, shares lessons for your leadership role as an entrepreneur. Coming once more from Paul’s talented […]
How not to flub your next big decision as a leader
A recent conversation, about leadership, that I had with Paul Carroll (Editor in Chief of InsuranceThoughtLeadership.com) identified two new guest bloggers to share content this month. Both […]
Are you happy with insurance customers’ experience?
Sharing a conversation on insurance customers’ experience, I’m delighted to welcome back Paul Carroll. Paul is CEO of Insurance Thought Leadership & in this guest […]
Why insurance firms need a new vocabulary
Everyone wants to improve the customer experience, but look at the vocabulary insurance firms use. Many words are opaque, and some are even offensive. So, I’m […]