Continuing our month focussed on books, our guest blogger Annette Franz returns, to share an interview on Weology. When reviewing a book, it is always […]
Part of the art of data leadership is the collaboration needed with other leaders. How can you partner with others, like the CX leader, to […]
In a first for Customer Insight Leader, Annette Franz is back again for back-to-back guest blog posts. I just couldn’t resist this one, on a […]
During our month focussed on research, I’m happy to welcome back guest blogger, Annette Franz, to talk about customer effort. I’ve posted previously on Customer […]
How do Customer Experience leaders see the role of data? What common cause could Insight leaders have with their CX peers’ data needs? To help […]
A guest blog post from Annette Franz on the power of unstructured data analysis to help you make sense of your customers’ words & improve CX.
I’m delighted to finally share our first guest blog post, here on Customer Insight Leader. Hopefully the first of many more, from writers on customer insight […]