Weology, the benefits when We comes before Me – part 1 of 2
Continuing our month focussed on books, our guest blogger Annette Franz returns, to share an interview on Weology. When reviewing a book, it is always […]
Author: Annette Franz
June 27, 2018
CX leader shares vision of the future for using customer data
Part of the art of data leadership is the collaboration needed with other leaders. How can you partner with others, like the CX leader, to […]
What is a leader & how do I become one?
As we look forward to a summer of sport, our focus also shifts to the topic of leadership and what is a leader? With the World […]
A Customer Research topic to avoid at the Dinner Table
In a first for Customer Insight Leader, Annette Franz is back again for back-to-back guest blog posts. I just couldn’t resist this one, on a […]
How are you scoring on your Customer Effort?
During our month focussed on research, I’m happy to welcome back guest blogger, Annette Franz, to talk about customer effort. I’ve posted previously on Customer […]
How to engage Customer Experience with Big Data
How do Customer Experience leaders see the role of data? What common cause could Insight leaders have with their CX peers’ data needs? To help […]
Can you make sense of your customers’ words?
A guest blog post from Annette Franz on the power of unstructured data analysis to help you make sense of your customers’ words & improve CX.
Guest Post: Does it pay to listen to the voice of the customer?
I’m delighted to finally share our first guest blog post, here on Customer Insight Leader. Hopefully the first of many more, from writers on customer insight […]