Laughlin Consultancy

About this site, brought to you by Laughlin Consultancy has been created to inform and support customer insight leaders. It includes regular updates on topics for such a challenging role. To date, these include blog posts, podcast episodes, event news, book reviews and interactive polls.

Our Principles

These are the values you should be able to rely on from this site:

Independent (no commercial vested interests here)

Interactive (please share your views and use the polls)

Inclusive (sharing best practice for all)

Informative (as customer insight becomes mainstream)

Our Sponsor

This site is brought to you by The Laughlin Consultancy. Although this blog exists to inform and share with customer insight leaders from an independent perspective, a number of services are also available from Laughlin Consultancy. These include Mentoring, Training & Speaking to help leaders & teams realise their potential.

The Laughlin Consultancy helps extraordinary leaders and their teams master ‘the people side of data & analytics’. 

For more information on our services, here is our website:

Focus on the People Side of Data & Analytics with Laughlin Consultancy

After over 20 years experience of leading and developing such teams, Paul Laughlin now focusses on working with others to achieve impact and value. Influencing the key decisions in your organisation. Adding measurable value from delivering the insights and products that your business needs. Those results are achieved through the right blend of services for you.

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