Continuing our story of how Anna learns to make a bigger difference as an analyst in a business. In chapter 2, she focusses on more planning.
The story of Anna Liszt’s adventures in making a bigger impact. Part 1, how questioning helps Anna overcome the memory of a bad experience.
What does Shakespeare have to say to data & analytics leaders today? Reflections on lessons from his plays for data leaders from Tony Boobier.
CX author Annette Franz shares why you should humanise your automation to ensure positive customer & employee experiences, not just processes.