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Customer Insight Leader

Customer Insight Leader

helping you master the people side of data & analytics

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clustering
Others

You might be wasting your time with clustering & segmentation

Prof Nick Radcliffe makes the case for why clustering your customers is a bad idea that wastes analysts time & delivers suboptimal marketing.

April 21, 2021
Person to the role
Opinion

Shape the role to the person, not the person to the role

Advice for data leaders to shape each team role to the real person in them, not vice versa. Including my experience of doing so & not.

April 16, 2021
Adaptive Leadership competency
Opinion

Resources to help you develop your Adaptive Leadership competency

Following up on our book review, here are a selection of resources to help you develop & embed your Adaptive Leadership competency.

April 12, 2021
#CoachFest
Events

A broader vision for leadership coaching from #CoachFest 2021

Debrief from the excellent 3 day #CoachFest, helping coaches engage with Climate Change, Wellbeing & Spirituality – a Transpersonal vision.

April 6, 2021
Adaptive Leadership
Books

How to learn the real practice of Adaptive Leadership

A book review of “The Practice of Adaptive Leadership” by Heifetz, Grashow & Linsky. Why this very practical book matters & you should read it

April 2, 2021
being presented to
Others

Leader, how well do you behave when being presented to?

Harry Powell tackles the critical issue of how leaders behave when being presented to. Improve your behaviour with his half-third-sixth model

March 30, 2021
delivering
Opinion

The subpersonalities an analyst needs, part 3: delivering

Part 3 of 3 part series on the subpersonalities of an analyst. How the personas of a Politician, Craftsperson & Athlete help with delivering.

March 26, 2021
data thinking
Others

The power of a data thinking mindset to transform your software projects

Chief Data Scientist, Richard Pugh, explains how data thinking & design thinking can improve on the popular software-first project approach.

March 22, 2021
analyst needs
Opinion

The subpersonalities an analyst needs, part 2: technical steps

Part 2 of a series exploring the subpersonalities that analysts need to bring to their work. These ones empower the 3 steps of technical work

March 17, 2021
Subpersonalities
Opinion

The subpersonalities an analyst needs, part 1: contracting

Part 1 of a series exploring the subpersonalities that analysts need to bring to their work. The first 3 empower the 3 steps of contracting.

March 15, 2021
fast thinking
Others

Adopting a healthy scepticism of thinking fast with data

Tony Boobier shares lessons from “Thinking Fast & Slow” for the challenge of what mindset is needed by analysts & those interpreting data.

March 10, 2021
Psychosynthesis Leadership Coaching
Books

Why Psychosynthesis Leadership Coaching is needed

Book review of “Psychosynthesis Leadership Coaching” by Aubyn Howard. How it can help leaders & coaches choose a way of being that is needed.

March 5, 2021

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Top Posts

How to create a Stakeholder Map and why you need one
Stakeholder Segmentation: Why you need one and video personas
Why Customer Insight teams should learn from Design teams
Debating the need for Business Partners in Analytics teams: (2) For
When is perfect not good enough? Try following Pareto
Recommended Data & Analytics books for leaders who keep learning
Applications of analytics for insurance pricing (using 3 types of data)
Narrative Coaching: helping your clients' stories to come to life
Role Definition Workshops, a simple method to tune your team
Could your team think better by using these six thinking hats?

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Published by Laughlin Consultancy Ltd to support data, analytics & customer insight leaders everywhere